Please note, in the event that the customer* fails to attend or withdraws from a training course for which a booking has been made and paid for, without providing at least 28 days written notice prior to the scheduled commencement date, the following cancellation charges will be applied.

1-7 calendar days = 100% Cancellation charge

8-21 calendar days = 50% Cancellation Charge

22-28 calendar days = 25% Cancellation Charge

>28 calendar days = No Cancellation Charge

If the customer* attends the course but fails to bring ID they will be unable to stay for the duration of the course and will not be allowed to sit the exam. They will then be contacted about rearranging the course and there will be a £25 admin charge. We do not offer refunds if the customer* attends with no ID and chooses not to rearrange.

*Customer refers to delegate placed on course or co-ordinator who made the booking on behalf of the delegate.

Unforeseen circumstances

If for any reason GlobeUs Training Ltd are unable to deliver a course due to unforeseen circumstances and the course has been paid in full by the customer, GlobeUs Training Ltd will offer alternative dates or a full refund or there part of.


For all group bookings, GlobeUs Training Ltd will require a deposit equivalent to 10% of the total booking cost with the remaining balance paid no fewer than 7 calendar days prior to the date of the course. This deposit is to cover the cost of registrations, materials and room hire (if applicable.) If course is subsequently cancelled by the customer the deposit will be retained to cover administration costs.

This Policy runs alongside our Cancellation Policy and copies are available upon request.


This policy sets out how GlobeUs Training Ltd uses and protects any information that you give GlobeUs Training Ltd when you use this website. Please see the links below to download the full policy. By ticking to accept the terms and conditions you accept the use of personal data as laid out in the policy; if at any point you change your preferences please contact us immediately. We do not store credit card details.

GlobeUs Training Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

GlobeUs Training Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st June 2018.

What we collect

We may collect the following information:

  • name and title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • We do not store credit card details
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@globeustraining.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 2018 (GDPR). A small fee will be payable. If you would like a copy of the information held on you please write to GlobeUs Training Ltd, 27 Hedley Gardens, Hedge End, Southampton SO30 2WT.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.