Further Information / FAQs
Further Information and Frequently Asked Questions
At GlobeUs Training, we understand you may have queries about some things we do therefore please see below Frequently Asked Questions (FAQ’s) that we hope will provide you with a suitable answer. However if you can’t find what you are looking for or you have a specific request about our courses, pricing or delivery please contact us and we will be happy to help.
Are prices per person and do they include or exclude VAT?
All prices, unless stated, are per person and exclude VAT – absolutely NO hidden charges.
Do I have to pay online?
No – if you contact us we can either take payment over the phone or send you an invoice.
If I do a group booking will I get discount?
Discount is available for group bookings (minimum 4 candidates) contact us for details
Is there discount if I book more than one course?
Yes – as long as you book them at the same time (minimum 2 courses) contact us for details.
Is there discount available for online courses?
No, online courses are priced as displayed on the website.
At what locations do you run your courses?
We run courses nationally. Please see specific course pages for details of where and when courses are being run in your area.
If there isn’t a date or location to suit me what are my options?
Although we have pre-set courses ready for you to book at any time we can also add in further dates and locations if there is sufficient demand. Contact us for details.
If I supply the venue for training do I get any discount?
Yes – this is common practice especially when there are larger groups who all work in the same setting. Discount is available for both supplying the venue and volume of candidates. Contact us for details.
Do I need to bring anything with me when I attend a course?
Once you have booked a course you will receive a notification email with all details including date, time, address, dress code, lunch provision etc.
Do I need identification?
Yes – for all training courses you must bring photographic ID with you on the first day of your course (does not apply to online courses).
Can I pay on the day of the course?
No, all courses must be paid at least 3 days in advance as we are required to register candidates with the awarding body prior to delivery.
What happens if I can’t attend a course I have booked?
Please see our cancellation policy for details; however, if you contact us at the earliest possible opportunity we can discuss potential options with you. To rebook an exam, there may be an administration charge incurred.
Can I get exam papers in other languages?
Yes – there are many languages available. Contact us for details.
Can you process my Personal Licence application?
Yes. We can complete the full application for you including dealing with the local authority, administration and DBS checks. This is charged at £120 per person.
Does the online Personal Licence course provide me with the full certificate?
The online course covers all the modules but does not include the exam. You will be required to attend a local centre to sit the exam in invigilated conditions to complete the full award and receive your certificate. This costs £30
Who are Highfield?
Highfield are an awarding body and delivery partner. We use them to provide our courses so you have confidence that all our qualifications have been rigorously vetted and are accredited to industry standards.
How long do my certificates take to arrive?
Online course certificates can normally be printed upon completion. Face to face delivery course certificates are usually provided within 2 weeks of completion.
We are happy to help and discuss your requirements in detail. Business Hours: 9am – 5pm Monday to Friday