If in the event that (for whatever reason) the customer* fails to attend or withdraws from a training course for which a booking has been made and paid for, without providing at least 28 days written notice prior to the scheduled commencement date, the following cancellation charges will be applied.
1-14 calendar days = 100% Cancellation charge
15-21 calendar days = 50% Cancellation Charge
22-28 calendar days = 25% Cancellation Charge
>28 calendar days = No Cancellation Charge
*Customer refers to delegate placed on course or co-ordinator who made the booking on behalf of the delegate.