Customer Service Level 2 Award

£199 £89 + VAT

  • 1 day training with same day exam
  • Exam fee, course book and refreshments included
  • Fast-track process and high pass rates
  • For Hospitality and Retail
  • Minimum 5 attendees on your premises
  • Fully accredited and recognised certificate

Need training delivered to you?

We can offer exceptional deals on in-house/on-site training at a location of your choice for a number of your staff. Enquire to learn about our offers.

Who is this qualification for?

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

How long will it take?

To complete this qualification learners should expect to undertake 6 guided learning hours.

Topics covered

These include understanding the principles of customer service, how customers’ needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints .

Assessment method

This qualification is assessed by a multiple-choice test.